Dear Ashley Customer,
Thank you for your business throughout the years. Over the past 75 years in business, Ashley has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new Coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.
We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being. I want to personally share out the extra sanitation processes we are taking in our Ashley HomeStores and with our delivery professional, in-home technicians and our customer care specialists to ensure the health and safety of our team members, customers and communities.
SHOPPING OUR HOMESTORES
We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. Common areas, door handles, counter-tops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. Also, we have increased the restroom cleaning and disinfecting cycles.
CONNECTING WITH OUR TEAM MEMBERS
We have educated our Store Associates and Customer Care Specialists on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping, home delivery or in-home technician appointment.
PREPARING YOUR FURNITURE
In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.
RECEIVING DELIVERY OF YOUR FURNITURE
For Home Deliveries and In-Home Technician Appointments, our teams are also taking extra measures as well to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between each delivery or appointment and they will be regularly disinfecting their interiors and outside handles of their vehicles.
OUR ASHLEY HOMESTORE CUSTOMERS
Each of our teams have been coached on these extra preventative measures and they will be submitting check lists daily to executive management ensuring they comply with our newly developed sanitation standards.
Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.
Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your Ashley experience with confidence. We welcome you to visit one of our HomeStore locations. You can also shop our style, selection, and value online via our website and mobile app.
Thank you for your continued loyalty to Ashley, as we experience these changes together.
President & CEO
I did have a concern about the shipping but your statement ccleared that up thank you
I am so glad to see that Ashley is taking an active part in taking care of its customers. I will be shopping in the near future for more Ashley Furniture. Unfortunately I am at high risk and have to wait.
Thank you so much for keeping us informed as I have no sofa or chair to sit on, lol. I don’t know if other companies have been so responsible informing their customers but kudos to you. Can’t wait for my delivery!
Good customer precautions, thank you
Thank you for the update of the cleanliness of the company protocol. As always, we all should take the same effort in our home.
Thanks for taking the time to make this statement, and more importantly, the extra care you are putting into your stores, delivery methods, etc. I am wanting to purchase a reclining sofa, but haven’t found “the one” yet. I keep looking through the website and the app.
Thank you for your concern. You are greatly appreciated..